Conflict seems easy enough to define and understand, but it is a deeper and more complicated topic than most give it credit for. In the work environment, conflict usually takes a protracted form, most often as a series of arguments or disagreements.

Where many things in life are one way or the other, conflict takes place in stages, small problems which grow and accumulate, eventually becoming what we recognise as conflict.

As a coach, one of my bugbears is the statement “I would have spoken to you sooner, but I was feeling terrible.” No matter how extroverted a person is, when we feel bad, we withdraw into ourselves and push others away. This behaviour has its roots in our evolution as a society, we don’t want others to see when we aren’t doing well.

A person’s time of need is exactly when they should see a coach.